Pengaruh Komunikasi terhadap Kepuasan Kerja Karyawan Industri Jasa Keuangan di Bandung
DOI:
https://doi.org/10.38204/komversal.v3i1.498Keywords:
Komunikasi, kepuasan kerja, karyawanAbstract
ABSTRACT
Communication satisfaction is one form of communication interaction results that can form a theoretical approach to understanding the field of communication. This study aims to determine the effect of communication on job satisfaction. The research method uses quantitative data analysis and hypothesis testing using multiple regression statistics. Communication satisfaction is composed of various dimensions that form the concept of communication satisfaction. In a scientific context, the impact of communication satisfaction has become an important topic in the literature considering its impact on employee attitudes and behavior. This study tries to examine the relationship between the three dimensions of communication satisfaction, namely personal feedback, relations with supervisors, and the communication climate with one of the most popular organizational outputs, namely job satisfaction. The results showed that the dimensions of personal feedback and relations with supervisors had a positive and significant effect on job satisfaction. The dimension of communication climate has no significant effect on job satisfaction. The practical impact, for companies, can improve and improve the quality of communication.
Keywords: job satisfaction, communication satisfaction, personal feedback, relation with supervisor, communication climate.
ABSTRAK
Kepuasan komunikasi merupakan salah satu bentuk hasil interaksi komunikasi yang dapat membentuk pendekatan teoritis untuk memahami bidang komunikasi. Studi ini bertujuan mengetahui pengaruh komunikasi terhadap kepuasan kerja. Metode penelitian menggunakan kuantitatif dengan analisis data dan pengujian hipotesis menggunakan statistic regresi berganda. Kepuasan komunikasi tersusun atas berbagai dimensi yang membentuk konsep kepuasan komunikasi. Pada konteks ilmiah, dampak kepuasan komunikasi telah menjadi topik penting dalam literatur mengingat dampaknya terhadap sikap maupun perilaku karyawan. Studi ini mencoba mengkaji keterkaitan antara ketiga dimensi kepuasan komunikasi yaitu personal feedback, relation with supervisor, dan communication climate dengan salah satu keluaran organisasi yang paling populer yaitu kepuasan kerja. Hasil penelitian menunjukkan bahwa dimensi personal feedback dan relation with supervisor mempunyai pengaruh positif dan signifikan terhadap kepuasan kerja. Adapun dimensi communication climate tidak berpengaruh signifikan terhadap kepuasan kerja. Dampak secara praktis, bagi perusahaan bisa meningkatkan dan memperbaiki kualitas komunikasi.
Downloads
References
Alsayed, A.K., Motaghi, M. H., and Osman, I.B. (2012) The Relationship between Communication Satisfaction and Performance Indicators in Palestinian Governmental Organization. International Journal of Scientific and Research Publications, Volume 2, Issue 11, November 2012, pp. 1-9.
Arifin, B. (2005) Pengaruh Faktor-Faktor Kepuasan Komunikasi terhadap Kinerja Karyawan. Jumal Studi Manajemen & Organisasi, Vol. 2 No. 1, pp. 16-34.
Barrett, D. J. (2002) Change Communication: Using Strategic Employee Communication to Facilitate Major Change. Corporate Communications: An International Journal, Vol. 7 Issue 4, pp.219-231.
Clampitt, P. G., and Girardi, D. (1993) Communication Satisfaction: A Useful Construct? The New Jersey Journal of Communication, Vol. 1, No.2, Fall 1993, paga 84-102.
Downs, C. W., and Adrian, A. D. (2004) Assessing Organizational Communication: Strategic Communication Audits. Guilford Press.
Downs, C. W., and Hazen, M.D. (1977) A Factor Analytic Study of Communication Satisfaction. The Journal of Business Communication, Vol. 14, No. 3, pp. 63-73.
Gibson, J.L., Ivancevich, J.M., Donnelly, J.H., and Konopaske, R. (2009) Organizations: Behavior, Structure, Processes, Fourteenth Edition. McGraw-Hill, Irwin.
Goenawan, R. (2015) Pengaruh Kepuasan Komunikasi Organisasi Terhadap Loyalitas Karyawan di Eden Hotel Kuta Bali. Jurnal E-Komunikasi, Vol 5 No. 1, pp. 2-11.
Gok, S., Karatuna, I., and Ozkilicci, G. (2013) Relationship between Organizational Communication Satisfaction and Organizational Justice: An Empirical Study. Electronic Journal of Vocational Colleges, June (Special Issue), pp. 73-79.
Hecht, M.L., (1978) The Conceptualization and Measurement of Interpersonal Communication Satisfaction. Human Communication Research, Vol. 4 No.3, pp.253-264.
Hua, W.., and Omar, B. (2016) Examining Communication Satisfaction, Confucian Work Dynamism and Job Satisfaction: A Comparative Study of International and Domestic Hotels in Hainan, China. SEARCH: The Journal of the South East Asia Research Centre for Communications and Humanities, Vol. 8 No. 1, 2016, pp. 105-127.
Johlke, M.C., Duhan, D.F., Howell, R.D., and Wilkes, R.W. (2000) An Integrated Model of Sales Managers’ Communication Practices. Journal of the Academy of Marketing Science. Vol. 28, No. 2, pp. 263-277.
Mount, D.J., and Back, K. J. (1999) A Factor-Analytic Study of Communication Satisfaction in the Lodging Industry. Journal of Hospitality and Tourism Research, Vol. 23 No. 4, pp. 401-418.
Oso, O., Adebayo, K., and George, F. (2017) Communication Satisfaction and Organizational Commitment of Agriculture Researchers in South-West Nigeria: Mediating Role of Job Satisfaction. Agriculturae Conspectus Scientificus, Vol. 82, No 4 pp.403-408.
Pincus, J. D. (2006) Communication Satisfaction, Job Satisfaction, and Job Performance Human Communication Research, 12(3):395-419.
Puni, A., Mohammed, I., Asamoah, E. (2018) Transformational Leadership and Job Satisfaction. Leadership & Organization Development Journal, Vol. 39 Issue 4, pp.522-537.
Setiawan, I.A., dan Ghozali, I. (2006) Akuntansi Keperilakuan: Konsep dan Kajian Empiris Perilaku Akuntan. BPFE Univ. Diponegoro. Semarang.
Siregar, T.A., Hubeis, A.V.S., dan Pandjaitan, N.K. (2015) Pengaruh Kepuasan Komunikasi terhadap Motivasi Kerja Karyawan pada PD BPR Bank Pasar Bogor. Manajemen IKM, Vol. 10 No. 1, pp. 2-8.
Sugiyono (2015). Metode Penelitian Kombinasi (Mix Methods). Bandung: Alfabet
Watson, W.T. (2013) Highlights: 2013-2014 Change and Communication ROI Study https://www.towerswatson.com/en/Insights/IC-Types/Survey-Research-results/2013/11/2013-global-change-and-communication-roi-study. (Akses: 24 Januari 2019)
Viswesvaran, C., S. P. Deshpande., and J Joseph (1998) Job Satisfaction as a Function of Top Management Support for Ethical Behavior: A Study of Indian Managers. Journal of Business Ethics, Vol. 17, Iss. 4, pp 365–371.
Wulandari, D. (2012) Kepuasan Komunikasi sebagai pemoderasi Pengaruh Kesesuaian Individu-Pekerjaan pada Kinerja dan Kepuasan Kerja. Riset Manajemen dan Akuntansi, Vol. 3 No. 6, pp. 20-34.
Yantara, J. L. (2015) Analisis Faktor Kepuasan Komunikasi Organisasi di Apartemen Metropolis Surabaya. Jurnal E-Komunikasi, Vol. 3 No.1, pp. 2-8.
