Studi Kualitatif Gaya Komunikasi Manajerial Terhadap Pembentukan Motivasi Dan Sikap Karyawan
Abstract
This study intends to analyze the findings of previous research results related to the impact of managerial communication styles on the formation of employee motivation and attitudes which will be examined through the concept of interpersonal communication, the concept of organizational communication, social exchange theory and organizational support theory. This type of research is qualitative with a literature review approach as an analytical method. The research results show that communication styles and managerial leadership styles have a positive impact on the formation of employee motivation and attitudes. The personality of company leaders is also an important variable in growing employee confidence. The level of communication satisfaction is another variable that can strengthen the emotional bond between employees and company managers. The leader's personality factor, assertive communication style and the visionary-organic leadership paradigm are proven not only to influence the formation of the technical aspects of supervision, but also to the psychological aspects of employees, namely the high support and commitment of employees to the company.
Downloads
References
Books
Adair, John (2009) Leadership and motivation: The fifty-fifty rule and the eight key principles of motivating others. London and Philadelpia: Kogan Page Publisher.
Argyris, Chris (1960) Understanding organizational behavior. Homewood, Illinois: The Dorsey Press.
Blau, Peter M. (1986) Exchange and power in social life. New York: Routledge.
Hall, Edward T. (1989) Beyond Culture. New York: Anchor Books.
Mathis, Robert L., & Jackson, John H. (2011). Human resource management. Edisi 10. Terjemahan. Jakarta: Salemba Empat.
Norton, Robert (1983) Communicator style: theory, applications, and measures. Beverly Hills, California: SAGE Publications Inc.
Pace, R. Wayne, & Faules, Don F. (1998) Komunikasi organisasi: strategi meningkatkan kinerja perusahaan. Terjemahan. Bandung: Remaja Rosdakarya.
Pfeffer, Jeffery (1998) The human equation: building profits by putting people first. Boston, MA: Harvard Business School Press.
Irawanto, Dodi Wirawan (2008) Kepemimpinan: esensi dan realitas. Malang: Bayu Media Publishing.
Ridley, Diana (2012). The literature review: A step-by-step guide for student (2nd edition). London: SAGE Publications Inc.
Samovar, Larry A., Porter, Richard E., & McDaniel, Edwin R. (2010) Komunikasi lintas budaya (Communication betwen culture). Terjemahan. Edisi 7. Jakarta: Salemba Humanika.
Sendjaja, Sasa Djuarsa, dkk. (2018). Teori komunikasi (Edisi Ketiga). Jakarta: Universitas Terbuka.
Tubbs, Stewart L., & Moss, Sylvia (2008) Human communication: konteks-konteks komunikasi. Terjemahan. Bandung: Remaja Rosdakarya.
Wirawan (2002) Kapita selekta teori kepemimpinan. Jakarta: Yayasan Bangun Indonesia dan Uhamka Press.
Yukl, Garry (2013) Leadership in organization (8th Edition). New Jersey: Peason Pretice Hall.
Electronic (journal)
Aggarwal, Upsana, & Bhargava, Shivganesh (2009) Reviewing the relationship between human resource practices and psychological contract and their impact on employee attitude and behaviours: A conceptual model. Journal of European Industrial Training, 33(1), 4-31. https://doi.org/10.1108/03090590910924351.
Allen, Jerry L., Rybczyk, Edward J., & Judd, Bed (2006) Communication style and the managerial effectiveness of male and female supervisors. Journal of Business and Economic Research (JEBER), 4(8), 7-20. https://doi.org/10.19030/jber.v4i8.3322.
Ariani, D. Wahyu (2011) Persepsi terhadap dukungan organisasi dan penyelia:
Kepuasan, nilai, dan komitmen pada industri perbankan Indonesia. Jurnal Keuangan dan Perbankan, 15(3), 416-427. https://doi.org/10.26905/jkdp.v15i3.1034.
Dasgupta, Shilpee A., Suar, Damodar, & Singh, Seema (2013) Impact of managerial communication styles on employees’ attitudes and behaviours. Employee Relations, 35(2), 173-199. http://dx.doi.org/10.1108/01425451311287862.
Drewniak, Rafal, Drewniak, Zbigniew, & Posadzinska, Iwona (2020) Leadership styles and employee expectations. European Research Studies Journal, 23(1), 398-411. https://doi.org/10.35808/ersj/1768.
Harsono, Ari (2010) Paradigma “kepemimpinan ketua” dan kelemahannya. Makara: Human Behavior Studies in Asia, 14(1): 56-64. https://doi.org/10.7454/mssh.v14i1.572.
Khan, Zakeer Ahmed, Nawaz, Allah, & Khan, Ifan Ullah (2016) Leadership theories and styles: A literature review. Journal of Resources Development and Management, Volume 16, 1-7. Diakses dari https://core.ac.uk/download/pdf/234696192.pdf.
Kim, Hyejin, Sefcik, Justine S., & Bradway, Christiney (2017) Characteristics of qualitative descriptive studies: A systematic review. Research in Nursing & Health, 40(1): 23–42. https://doi.org/10.1002/nur.21768.
Memon, Khalid Rasheed (2014) Effects of leadership styles on employee performance: Integrating the mediating role of culture, gender and moderating role of communication. International Journal of Management Sciences and Business Research, 3(7), 63-80. Diakses dari https://papers.ssrn.com/sol3/papers.cfm? abstract_id=2727634.
Puspasari, Novia, Sukmawati, Anggraini, & Sumertajaya, Made (2017) Leadership style, organizational communication, and employee participation to increase employee readiness in facing changes in business environment. JAM: Jurnal Aplikasi Manajemen, 15(4), 651-658. http://dx.doi.org/10.21776/ub.jam2017.015.04.12.
Putri, Rifqi Amri (2018) Leadership style and interpersonal communication of employee satisfaction and it’s effect on the employee performance. Jurnal Pendidikan Bisnis & Manajemen, 4(3), 108-116. http://dx.doi.org/10.17977/um003v4i32018p108.
Rhoades, L., & Eisenberger, R. (2002) Perceived organizational support: a review of the literature. Journal of Applied Psychology, 87(4), 698-714. https://doi.org/10.1037/0021-9010.87.4.698.
Rumata, Vience Mutiara (2019) Lesbi, gay, biseksual, dan transgender dalam bingkai kajian media dan komunikasi: Sebuah kajian literatur sistematis. Jurnal Diakom, 2(2), 176-185. https://doi.org/10.17933/diakom.v2i2.64.
Sagie, Abraham (1996) Effects of leader's communication style and participative goal setting on performance and attitudes. Human Performance, 9(1), 51-64. https://doi.org/10.1207/s15327043hup0901_3.
Setiawan, Roy, Cavaliere, Luigi Pio Leonardo, Navarno, Enaidy Reynosa, & Wisetsri, Worakamol (2021). The impact of leadership styles on employees productivity in organizations: A comparative study among leadership styles. Productivity Management, 26(1), 382-404. https://doi.org/10.2139/ssrn.3875252.
Singh, Amit Kumar, & Lalropuii (2014) Role of interpersonal communication in
organizational effectiveness. International Journal of Research in Management & Business Studies, 1(4), 36-39. Diakses dari https://www.academia.edu/22025370/ Role_of_Interpersonal_Communication_in_Organizational_Effectiveness.
Solaja, Oludele Mayowa, Idowu, Faremi Elijah, & James, Adesina Ekundayo (2016) Exploring the relationship between leadership communication style, personality trait and organizational productivity. Serbian Journal of Management, 11(1), 99-117. doi: 10.5937/sjm11-8480.
Sun, Li (2019) Perceived organizational support: A literature review. International Journal of Human Resource Studies, 9(3), 155-175. https://doi.org/10.5296/ijhrs.v9i3.15102.
Sutiyatno, S. (2022) The effect of leadership’s communication ability on quality of work-life and employees job satisfaction. IJHCUM: International Journal of Human Capital in Urban Management, 7(1), 55-68. https://doi.org/10.22034/IJHCUM.2022.01.05.
Yates, Kathryn (2006) Internal communication effectiveness enhances bottom‐line results. Journal of Organizational Excellence, 25(3), 71-79. https://doi.org/10.1002/joe.20102.
Zhang, Tanyu, Avery, Geyle C., Bergsteiner, Herald, & More, Elizabeth (2014) The relationship between leadership paradigms and employee engagement. Journal of Global Responsibility, 5(1), 4-21. https://doi.org/10.1108/JGR-02-2014-0006.
Zhang, Qin, Ting-Toomey, & Oetzel, John (2019) Linking emotion to the conflict face-negotiation theory: A U.S.–China investigation of the mediating effects of anger, compassion, and guilt in interpersonal conflict. Human Communication Research, 40(3), 337-395. https://doi.org/10.1111/hcre.12029.
Electronic (website)
Wilson, Chaterine (2017, November 21) Communication Style. Diakses dari https://thebetteryouinstitute.com/2017/11/21/communication-style-2/
