Pengukuran Kualitas Layanan Pendidikan Vokasi Swasta  Pasca Pandemi Covid-19

Jajang Burhanudin; Anna Noviana; Poniah Juliawati

doi:10.38204/atrabis.v7i2.651

Jajang Burhanudin Politeknik LP3I
Anna Noviana Politeknik LP3I
Poniah Juliawati Politeknik LP3I

DOI: https://doi.org/10.38204/atrabis.v7i2.651

Keywords: Servqual, ES-Qual, E-Recs-Qual, Kualitas Layanan, Pendidikan Tinggi Vokasi

Abstract

Pelaksanaan pendidikan vokasi selama hampir dua tahun masa pandemic Covid-19 relative hampir seluruhnya dilakukan secara virtual. Namun demikian pada akhir ini dianjurkan untuk kembali tatap muka. Penelitian ini dilakukan untuk mencari dimensi teoritis bagaimana mengukur layanan pendidikan vokasi pasca pandemi. Adapun metode penelitian dilakukan dengan systematic literature review. Penelitian ini merekomendasikan dua model pengukuran kualitas layanan yang dapat digunakan secara bersamaan atau campuran

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